We present you a brief and complete information to make it easy for you to return your item(s) to Jakamen store as we know that you like purchasing Items from Jakamen, but sometimes it may happen that you got the wrong Item or it didn’t suit you in some way.
Refund signifies return: for the customers, the product did not meet their expectations
Exchange is the replacement product of an equal value: the customers were satisfied with the quality of the product and the buying experience, but chose the wrong item
Store credit: it is a document offered to a customer who returns an item not eligible for refund. It can be used to buy other goods at the store.
According to UPS (United Parcel Service), an American multinational package delivery and supply chain management company, 68% of shoppers check a website’s return and exchange policy before making a purchase.
That’s why in JAKAMEN brand,
• Adopt a return policy that benefits the customers
• Ensure the better customer experience
• Offers “free” and "easy" solutions
• Value the word-of-mouth recommendations about “Jakamen buying experience”
• Sets customer satisfaction as top priority
To process the request, we first encourage the customers to choose exchanges instead of returns as we are confident of our products. We explain that unpacking the item can often damage it.
When we know the reason for the exchange, we can make a personalized recommendation for another similar priced item that addresses the specific customer’s needs that weren’t satisfied on the first purchase.
Return Policy for refund or exchange
If you are looking to return or exchange your order for whatever reason, our experienced sales associates are there to answer all your questions and concerns. We offer free returns or exchanges within 14 days of receiving your order. You can return your product for exchange, or a refund to the original payment. Refund will be issued using the same method of payment used for the original purchase, and the same credit or debit card as the original purchase.
Below are some general examples of common exceptions:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
• What items can be returned and exchanged?
All unwashed and unworn ticketed items in their original condition when accompanied by the original Receipt listing the price paid.
• When things can be returned or exchanged:
Within 14 days post-purchase (within 14 days of the order date)
• In what condition can items be returned:
o Lightly worn o With tags still on
• What products cannot be returned or exchanged?
All Tuxedo items, underwear, socks, and accessories, cannot be returned and exchanged. They have the mention of 'final sale” and are not eligible for a refund or exchange.
Jakamen reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with.